Who we are
We are the authorities when it comes to collaborating with financial service providers. We solve the complex aspects of developing and implementing a bespoke customer communication solution.
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Our Clients
A selected list of clients we are proud to serve.
Many of our customers cannot be listed here due to contractual restrictions.
Success Stories
Some Numbers
Customer Communication Management
Customer Communication Management (CCM) is an important topic for any company that communicates with a large number of customers in a personalized manner regarding complex topics. The market volume for CCM is growing steadily year over year. Financial service providers now account for around 40% of global spending on new customer communication solutions, which is currently around 900 MUSD.
Within the financial service providers, banking and insurance are spending the most, around 400 MUSD a year each.
The business is increasingly taking over from IT when it comes to deciding on customer communication solutions. Most important is that the solution needs to be looked at in a business-oriented way. Integrated into the existing system landscape with minimal IT dependency.
Source: Own analysis based on Gartner ECM Figures, Gartner CCM Publication, and Forrester analysis
CCM Trends
Top 4 Trends
Interactive CCM: Interactive use cases that redesign the communication flow to enable business users to create and manage complex personalized customer communications.
Cloud Readiness: Cloud-based communication solutions that are highly flexible, scalable, and integrated with internal systems. The use of tailor-made, specific solutions as managed services will be an important key to success.
Digital First: Strong focus on digital channels to support the transition from traditional printing to digital channels and formats.
BPO CCM Services: Complete CCM functionality as a full managed service that also includes data-based customer journey management and analytics.
Trend interpretation according to the assessment by Assentis
Client Results after Engaging with Assentis
7x faster
Customers report that document based communication is up to 7x faster after implementing our solution.
97% less errors
Reduction of errors in interactive correspondence by up to 97%.
ROI in 12 months
Most clients report amortizing the costs within 12 months.
Better communication
While at the same time significantly increasing the quality of communication for both end customers and it’s employees.
Get in touch
We want to hear from you! The first step is to reach out to us to discuss your challenges. We promise you an open dialogue and honest answers, without any commitment from you.
Challenge us
If you have a challenge you would like us to tackle, we would love to learn more! Once we fully understand the scenario, we can go ahead and build a customized mockup of a possible solution which we can review together.
Visit us
Our head office is in Rotkreuz in Switzerland.
We have additional branches in
Germany
Austria
United States
Singapore
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